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favorite this post Phone/Email Support Specialist hide this posting unhide

compensation: $30,000-$40,000 (commensurate with skill and experience)
employment type: full-time
telecommuting okay

botkeeper is the future of bookkeeping. Our company provides businesses with a powerful combination of skilled accountants and automated data entry through the use of technology, systems, and processes to automate as much of the day-to-day bookkeeping and accounting as possible, while providing review, oversight, management, and excellent customer service.

What makes botkeeper stand above the rest?

*Rockstar team! The startup world is full of ups and downs and botkeeper is your family. We have your back through good times and bad.
*Disruption! We are changing the bookkeeping industry for the better by leveraging technology and skilled accountants.
*Career and personal development. Botkeeper offers a great learning opportunity. There is no better way to learn and grow than joining a startup where procedures change quickly as we adapt to our clients needs and the ever changing landscape. Get comfortable being uncomfortable in order to grow and make the most out of working with us.
*No commuting! Working from home is a big perk. All we ask is that team members are responsive to their team leaders and clients. They must get their work done and be responsive to communication during normal business hours. The primary objective is keeping clients happy.
*Not just a number. Here at botkeeper your opinion matters. We are constantly checking in with our team members to ensure satisfaction across the board and that each team member has the tools they need to succeed.

If this excites you and you believe in the vision and values of botkeeper, then this is the perfect opportunity for you.

botkeeper is currently seeking a full-time phone/email support specialist. This position would be a full-time W-2 employment with a salary of $30,000-$40,000 (commensurate with skill and experience). This person would work predominantly from home but may need to travel to the corporate headquarters a couple times per year.

We are seeking candidates who possess the following skills:

Job Description/Qualifications
*Actively and consistently support all efforts to simplify and enhance the client experience
*Assisting in resolving client inquiries
*Build client relationships as part of the accounting process
*Manage the resolution process for all client related issues
*Works in conjunction with the bookkeepers/accountants to improve processes resulting in customer satisfaction.
*Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
*Experience with QuickBooks Online, QuickBooks Desktop, with a good working understanding of most components (QBO, QBD, and Certification Preferred)
*Willingness to learn additional accounting platforms such as Xero, Sage, Intacct, NetSuite, Great Plains, etc.
*Consistent positive attitude
*Client service experience preferred (must have thick skin)
*Eager to contribute to growing organization(s)
*Experience with startups, small businesses, and/or non-profits
*Embrace and enjoy working with new technology
*Professional written communication
*Reliable and detail oriented
*Can manage time and tasks effectively in a work from home, results driven environment.
*2+ years of phone support

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6640455717



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